PURCHASING INFORMATION

Terms and Conditions

The following conditions govern the sale of products marketed through www.albrigiluigistore.com:

• a sales contract is concluded with the acceptance by the ALBRIGI LUIGI srl and it will be confirmed to the customer by e-mail at the address indicated
• sending an order, the customer implicitly declares to have read the conditions of sale set out by www.albrigiluigistore.com in relation to distance selling
• the ALBRIGI LUIGI srl will not have to pay anything, in any case, for the lack of acceptance of an order
• the purchase of products is allowed only to adults
• the customer is the only responsible for the use he will make of the products purchased
• prices shown are inclusive of VAT

Warranty

Our products are covered by manufacturer's warranty of 24 months, with effect from the date expressed on the sales invoice. The buyer shall keep the invoice for the warranty period.

Complaints

Any complaints may be sent by e-mail to servizioclienti@albrigiluigi.com

Replacement

The product can be replaced when:

• the product is damaged once the package is opened, and at the time of delivery by the courier was withdrawn with the words "Conditional Acceptance" and the description of the damages

How to get replacement?

• communicate what happened within 5 working days by e-mail at servizioclienti@albrigiluigi.com
• the damaged product must be promptly sent, by the client, to ALBRIGI LUIGI srl as follows:
• packed with care
• in its original packaging
• possibly inserted into a second pack / box
• equipped with all the original documentation of the Manufacturer
• no signs of use

The parcel will be collected by courier at our expense and we will start the replacement procedure. Upon arrival in the warehouse, the product is checked to see if the damage is caused by transportation or other cause. If the damage is clearly attributable to the transport of the product, it will be replaced by new delivery.

Right of withdrawal

If you have received an item that you not wanted, or if you are unhappy with your purchase, you have ten (10) working days from the date of delivery, to exercise the right of withdrawal, that mean the possibility to return the product and be reimbursed. To exercise the right of withdrawal, you should contact customercare@albrigiluigi.com to communicate the will of withdrawal and agree on the modalities of delivery that must take place within 15 days of receipt. Will accept the return of any item, as long as its original condition, and refund the full amount (excluding delivery charges).
The only expenses charged to the customer for exercising the right of withdrawal will be those in returning the product. We recommend that you insure the shipment. The ALBRIGI LUIGI srl reserves the right to charge, to whom it may concern, any amount for damage, theft or loss of the product subject to withdrawal.