The following conditions govern the sale of products marketed through www.albrigiluigistore.com:
Our products are covered by manufacturer's warranty of 24 months, with effect from the date expressed on the sales invoice. The buyer shall keep the invoice for the warranty period.
Any complaints may be sent by e-mail to servizioclienti@albrigiluigi.com
The product can be replaced when:
How to get replacement?
The parcel will be collected by courier at our expense and we will start the replacement procedure. Upon arrival in the warehouse, the product is checked to see if the damage is caused by transportation or other cause. If the damage is clearly attributable to the transport of the product, it will be replaced by new delivery.
If you have received an item that you not wanted, or if you are unhappy with your purchase, you have ten (10) working days from the date of delivery, to exercise the right of withdrawal, that mean the possibility to return the product and be reimbursed. To exercise the right of withdrawal, you should contact customercare@albrigiluigi.com to communicate the will of withdrawal and agree on the modalities of delivery that must take place within 15 days of receipt. Will accept the return of any item, as long as its original condition, and refund the full amount (excluding delivery charges).
The only expenses charged to the customer for exercising the right of withdrawal will be those in returning the product. We recommend that you insure the shipment. The ALBRIGI LUIGI srl reserves the right to charge, to whom it may concern, any amount for damage, theft or loss of the product subject to withdrawal.